Yesterday I called Virgin Media, who hadn’t gotten back to me within the 3 working days they’d promised to contact me within.
I called and indicated I was not, as the colloquialism has it, a happy camper. In fact I went on at some length about it, especially when I was told ‘Well normally this wouldn’t happen’ which is when I lost it a little and stated :
“I don’t care what normally happens. Normally isn’t good enough if you didn’t do it in this case. For an ISP and telecoms provider, you’re really incredibly bad at understanding basic use of a telephone or e-mail! Is this call being recorded? It is? Good – ahem. For the Record I wan the people responsible for this rolling FUBAR found and chastised most acerbically, and publically in an extremely sarcastic way! Further more, I demand compensation for the hassle and time wasting you’ve caused me! A box of chocolates or a puppy will do.”
Then made the person on the phone explain exactly what the problem was. Apparently they’d decided, without asking or notifying me, to install a new telephone line. I argued for five minutes and made them go away and have a think and then agree to use my existing phone line, at which point they cancelled my order pending a ‘MAC code’ – which they were unable to acquire by themselves.
The very next day I called Talk-Talk at 09:05 and was put on hold for 20 minutes, after which time Talk-Talk hung up.
I called back, was told everyone was busy, left a number, was called back, told it was the wrong department, forwarded to someone who declared that it’d take 5 working days to generate a MAC Code apparently because of sigh mumble sight tch mutter and was I happy?
I indicated that I wasn’t particularly. Then they moaned a bit and finally explained that it was all down to paperwork and they, frankly, didn’t really care, so please go away, and also that they would cancel my demand to cancel my account because when the other ISP took the MAC code it’d automatically cancel my account.
I bet it doesn’t.